ACF Digital Toolbox

A public-facing site to share best practices and requirements for digital communications.

Homepage Digital Toolbox

Where We Started

As the digital communications department at the Administration for Children and Families, we were struggling with a few things. There was no single repository for the policies around digital communications, most of which were locked into PDF documents and housed in people’s email accounts. There was also a need to be able to communicate these policies to contractors who didn’t necessarily have access to internal systems.

I lead the creation of the ACF Digital Toolbox, a public-facing site to house all the guidance and documents, and then use it to build out a larger repository of teaching tools around our platforms, including Drupal. 

Role and Responsibilities

 As the project lead, I guided the development of the architecture and prioritized the first round of content development. Content was written by the various specialists on our six person team, before I edited them for clarity and accuracy.

I continue to push the development of content, keeping a quarterly content calendar for development of page-level content, and editing occasional blog posts and updates.