Passport adjudication modernization

Understanding how passports applications get processed, and modernizing the tools adjudicators use to do their jobs.

Story mapping the copyright registration system

Facilitated sessions with disparate teams to create a story map to align teams and keep a focus on creating a user-centered product

Website and portal for a long-term research study looking at how cancer changes over time.

An exercise to help make sense of what you’re good at, what you want to learn, and what you love to do at work. Presented at World IA Day DC 2021.

Fences sometimes exist for a reason. Before you take down a fence, remember to talk to the people who use and need them first.